Terms And Conditions Of Booking

BOOKINGS

• A booking deposit of £50 is required to secure your booking. Please ensure that you include this with your booking form. This deposit is refundable within 14 days of your departure if there are no damages or breakages during your stay.
• On receiving your payment a confirmation of your booking will be sent. The full balance will be due no later than 4 – 8 weeks before the start of your holiday. Should you book four weeks or less before your holiday the full amount becomes due immediately including the deposit of £50 (unless prior arrangements have been made). Should your payment not reach us by the due date we reserve the right to re-let the caravan.
• The person who books the holiday will be accepting the booking conditions on behalf of the holiday party.
• We regret that we do not accept bookings from parties of all male, or all female or young persons under 21.
• The price of your holiday includes passes for using facilities on the park. Your “Entry to the Resort” form and information on how to collect the keys will be sent to you on receipt of the full holiday amount.
• All terms are either per week (Saturday to Saturday) or per short break (as agreed by hirer and owners) for the accommodation as described.
• We reserve the right to cancel your confirmed booking at anytime if there are unforeseen circumstances that are beyond our control. We shall then refund all monies paid and such refunds will not exceed the rental for the caravan.
• Our caravans are our pride and joy and we do our best to maintain high standards at all times.  We respectfully request that any complaints, faults, breakages or damages that arise on arrival be brought to our attention immediately so we can investigate and rectify such issues as soon as possible.  REQUESTS FOR COMPENSATION WILL NOT BE CONSIDERED AFTER THE HOLIDAY HAS ENDED.

ARRIVAL AND DEPARTURE TIMES

•  All Holiday Caravans are available from 2.00pm (4pm for Ashcroft Coast) on the booked day of arrival (you are welcome to be on the park earlier before your accommodation is ready for you to move in) and must be vacated by 10.00am on the booked date of departure to ensure thorough cleaning and inventory checking can be completed prior to the next letting period.

PETS: Pets are NOT allowed in our holiday caravan.

SMOKING: Smoking is NOT permitted in our holiday caravan.

LINEN: Towels and bed linen are not provided. We will provide pillows and duvets, but please bring your own sheets, duvet covers, pillow cases, towels and tea towels.

CANCELLATIONS: If you find that you have to cancel your booking, it is necessary to notify us in writing as soon as possible. Cancellation charges will apply as follows:

• Up to 8 weeks – loss of deposit only

• 4-8 weeks – 40% of rate refunded

• 2-4 weeks – 10% of rate refunded

• Less than 2 weeks – no refund

Data Protection: We guarantee that any information which you give in regard to this booking will not be divulged or sold to any third party. The information is only used to make your booking with us and not for any other purpose.